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LU 22: Problem setting and problem solving
Start
Welcome!
How to use this learning unit
Introduction
Learning objectives
The problem solving process
Four basic steps
Simplex, Appreciative inquiry, SSM
Definition of the problem
Change the perspective
5 "Why's"
Appreciation (situational) - Understanding the full implications of a fact
Root Cause Analysis - Tracing a problem to its origins
CATWOE
Cause and effect analysis (Ishikawa Diagrams)
Generating alternatives
Change the perspective (0)
Evaluating and selecting alternatives
Consider all criteria
The implementation of possible solutions
Devlop a plan
Monitor your solution
Lateral thinking - analytic approach
The Analytic Hierarchy Process
Lateral thinking – holistic / systemic approach
Creative thinking
Test
Test your knowledge!
Exercise 1
Exercise 2
Exercise 3
Exercise 4
Exercise 5
Infopages
Repeat test
Repeat unit
Test passed
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