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© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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The problem solving process |
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 | Simplex, Appreciative inquiry, SSM |
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Definition of the problem |
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 | Appreciation (situational) - Understanding the full implications of a fact |
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 | Root Cause Analysis - Tracing a problem to its origins |
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 | Cause and effect analysis (Ishikawa Diagrams) |
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 | Change the perspective (0) |
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Evaluating and selecting alternatives |
The implementation of possible solutions |
Lateral thinking - analytic approach |
 | The Analytic Hierarchy Process |
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Lateral thinking – holistic / systemic approach |
Step 4: Ask "Why?" four more times
Step 3: Ask the first "Why?"
Step 2: Work out the major factors involved
Step 1: Identify the problem
Click all 4 green buttons!
It was originally developed as a quality control tool. You can use the technique just as well in other ways:
To discover the root cause of a problem.
To uncover bottlenecks in your processes.
To identify where and why a process isn’t working.
When you have a serious problem, it’s important to explore all of the things that could cause it, before you start to think about a solution.
Source: printablediagram.com