This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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The problem solving process |
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 | Simplex, Appreciative inquiry, SSM |
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Definition of the problem |
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 | Appreciation (situational) - Understanding the full implications of a fact |
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 | Root Cause Analysis - Tracing a problem to its origins |
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 | Cause and effect analysis (Ishikawa Diagrams) |
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 | Change the perspective (0) |
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Evaluating and selecting alternatives |
The implementation of possible solutions |
Lateral thinking - analytic approach |
 | The Analytic Hierarchy Process |
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Lateral thinking – holistic / systemic approach |
CATWOE
Customers, Actors, Transformation process, World view, Owner, Environmental constraints
Click the play button to watch an animation!
By using CATWOE, the output of your brainstorming and problem solving should be much more comprehensive, because you have considered the issue from these six, very different, perspectives.
Before you try to solve an important problem, use the CATWOE checklist to brainstorm the various people and elements that are affected.
By focusing on one specific aspect, you tend to stop looking for other potential issues. That’s when you risk missing the core problem, which could be much more serious than the problem you identified first.