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Welcome!
How to use this learning unit
Introduction
Learning objectives
The problem solving process
Four basic steps
Simplex, Appreciative inquiry, SSM
Definition of the problem
Change the perspective
5 "Why's"
Appreciation (situational) - Understanding the full implications of a fact
Root Cause Analysis - Tracing a problem to its origins
CATWOE
Cause and effect analysis (Ishikawa Diagrams)
Generating alternatives
Change the perspective (0)
Evaluating and selecting alternatives
Consider all criteria
The implementation of possible solutions
Devlop a plan
Monitor your solution
Lateral thinking - analytic approach
The Analytic Hierarchy Process
Lateral thinking – holistic / systemic approach
Creative thinking
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