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© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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The problem solving process |
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 | Simplex, Appreciative inquiry, SSM |
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Definition of the problem |
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 | Appreciation (situational) - Understanding the full implications of a fact |
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 | Root Cause Analysis - Tracing a problem to its origins |
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 | Cause and effect analysis (Ishikawa Diagrams) |
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 | Change the perspective (0) |
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Evaluating and selecting alternatives |
The implementation of possible solutions |
Lateral thinking - analytic approach |
 | The Analytic Hierarchy Process |
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Lateral thinking – holistic / systemic approach |
Step 5: Recommend and implement solutions
Step 4: Identify the root cause(s)
Step 3: Identify possible causal factor
Step 1: Define the problem
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place. It seeks to identify the origin of a problem using a specific set of steps, with associated tools, to find the primary cause of the problem:
- Determine what happened;
- Determine why it happened;
- Figure out what to do to reduce the likelihood that it will happen again.
There are three types of causes: physical, human and organizational. You can apply RCA to almost any situation:
Click all 5 green buttons and the video symbol!
Source: thinkingdimensions.com