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© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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The problem solving process |
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 | Simplex, Appreciative inquiry, SSM |
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Definition of the problem |
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 | Appreciation (situational) - Understanding the full implications of a fact |
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 | Root Cause Analysis - Tracing a problem to its origins |
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 | Cause and effect analysis (Ishikawa Diagrams) |
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 | Change the perspective (0) |
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Evaluating and selecting alternatives |
The implementation of possible solutions |
Lateral thinking - analytic approach |
 | The Analytic Hierarchy Process |
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Lateral thinking – holistic / systemic approach |
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You then continue asking that question until you have drawn all possible conclusions from it.
Appreciation can restrict you to one line of thinking. For instance, once you’ve answered your first "So what?" question, you might follow a single line of inquiry to its conclusion.
To avoid this, repeat the appreciation process several times over to make sure that you’ve covered all bases.
Appreciation helps us uncover factors that we might have ordinarily missed, and it can be very useful for brainstorming solutions to problems. Starting with a fact, you first ask the question "So what?" – in other words, what are the implications of that fact? Why is this fact important?