This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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 | The communication process |
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Effective written communication |
 | Four pillars for written communication |
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 | Use of a proper structure |
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Effective verbal communicaton |
 | Important factor of verbal communication |
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 | Process of effective verbal communication |
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Effective non-verbal communications |
 | "It's impossible not to communicate" |
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 | Important factor of verbal communication |
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 | Different types of non-verbal communication |
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Effective phone / skype communication |
 | Elements of phone communicaton |
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 | 11 tips for effective communication through Skype |
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 | 6 rules of effective public speaking |
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Digital skills for communicaton |
 | The most important digital skills |
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Client-orientated communication |
 | Create a customer-oriented culture |
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Write with plenty of white space.
If there are three points, put them in bullets.
Highlight the action you want the reader to take.
Make sure the bold text is self-contained so that the reader does not have to hunt to find the text to complete the highlighted portion.
Keep the format light and consistent.
DO NOT WRITE IN ALL UPPER CASE.
It is considered the equivalent of yelling.
Use a proper structure to try to get people’s attention and keep it. That means you start with the most important aspect of the message. Background and detail go in the back. Make sure to show that the message is important to you by taking the time to write with proper spelling and grammar.
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