This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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 | The communication process |
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Effective written communication |
 | Four pillars for written communication |
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 | Use of a proper structure |
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Effective verbal communicaton |
 | Important factor of verbal communication |
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 | Process of effective verbal communication |
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Effective non-verbal communications |
 | "It's impossible not to communicate" |
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 | Important factor of verbal communication |
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 | Different types of non-verbal communication |
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Effective phone / skype communication |
 | Elements of phone communicaton |
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 | 11 tips for effective communication through Skype |
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 | 6 rules of effective public speaking |
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Digital skills for communicaton |
 | The most important digital skills |
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Client-orientated communication |
 | Create a customer-oriented culture |
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Telephone communication may be slower than its new-media counterparts, but it still has benefits in an increasingly impersonal world. The telephone call, which connects a caller with a human voice, is still an important business component.
Main elements of telephone communication:
Personal and immediate - Short of talking with someone face-to-face, a phone call is the best way to get a personal response.
Effective - On the telephone, voice tone give dimension and emotion to words, increasing the effectiveness of the communication.
Interactive - Teleconferencing calls bring people together from all over the organization at a fraction of the cost of travel and meeting facilities.
Confidential - Some communications, such as condolences, disciplinary issues, sensitive and confidential issues, should be handled with a personal phone call.
Businesses have different options to use, as digital communication through email, texting and social media. Telephone communication it still has benefits in an increasingly impersonal world, and its closest “relative” is Skype.