This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
 | |
 | How to use this learning unit |
|
 | |
 | The communication process |
|
 | |
Effective written communication |
 | Four pillars for written communication |
|
 | Use of a proper structure |
|
Effective verbal communicaton |
 | Important factor of verbal communication |
|
 | Process of effective verbal communication |
|
Effective non-verbal communications |
 | "It's impossible not to communicate" |
|
 | Important factor of verbal communication |
|
 | Different types of non-verbal communication |
|
Effective phone / skype communication |
 | Elements of phone communicaton |
|
 | 11 tips for effective communication through Skype |
|
 | 6 rules of effective public speaking |
|
Digital skills for communicaton |
 | The most important digital skills |
|
Client-orientated communication |
 | Create a customer-oriented culture |
|
It’s possible to define some important tips that will help you to prepare yourself for a Skype video call, working on the preparation/management prior, during and after the call itself.
According to what previously presented, the main elements of communication are: the message, tone of voice and non-verbal communication – gestures, appearance and posture.
We can see the superiority of our body language over other factors. Video calls do not allow us to use this element, which is why it is important to prepare yourself, so that the conversation is successful.
Verbal Communication has different applications due to the contest. In workplace we can consider some main guidelines about the use of the voice and the collection of feedback.
Click on the white document symbol below the picture!