This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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 | The communication process |
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Effective written communication |
 | Four pillars for written communication |
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 | Use of a proper structure |
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Effective verbal communicaton |
 | Important factor of verbal communication |
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 | Process of effective verbal communication |
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Effective non-verbal communications |
 | "It's impossible not to communicate" |
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 | Important factor of verbal communication |
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 | Different types of non-verbal communication |
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Effective phone / skype communication |
 | Elements of phone communicaton |
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 | 11 tips for effective communication through Skype |
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 | 6 rules of effective public speaking |
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Digital skills for communicaton |
 | The most important digital skills |
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Client-orientated communication |
 | Create a customer-oriented culture |
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Consider how the reader sees you
Adress the reader’s issues
You need to show that you’re knowledgeable of the issues; pay a lot of attention on bad grammar and misspelled words.
It’s ok to spend time on an email. Write it and then let it sit for a few hours: don’t underestimate the power of emotions.
Write always in a professional manner. Avoid derogatory language and keep your and your company’s image in mind.
Show the readers what is at stake for them by writing in terms of the reader’s interests, requirements and issues.
The more important the message, the shorter and concise you want it. The writing style becomes the equivalent of the body language and quality is not proportional to length: you win if the reader understands your message.
Most of the time, our audience is obvious. However, our message can have an unexpected audience. It is in your best interest (career, financial, personal, etc.) that the reader reads and acts upon the message appropriately.
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