This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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 | The communication process |
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Effective written communication |
 | Four pillars for written communication |
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 | Use of a proper structure |
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Effective verbal communicaton |
 | Important factor of verbal communication |
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 | Process of effective verbal communication |
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Effective non-verbal communications |
 | "It's impossible not to communicate" |
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 | Important factor of verbal communication |
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 | Different types of non-verbal communication |
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Effective phone / skype communication |
 | Elements of phone communicaton |
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 | 11 tips for effective communication through Skype |
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 | 6 rules of effective public speaking |
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Digital skills for communicaton |
 | The most important digital skills |
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Client-orientated communication |
 | Create a customer-oriented culture |
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Source: Harvir Singh, Editor, moneybhaskar.com, Dainik Bhaskar Group
Communication: Everyone needs to be able to use email, messenger, texting and other methods of communicating.
Search & research: Search is now viewed as a media source. That makes the ability to use search and do research online a key skill.
Project collaboration: When we have to work with others it’s important to use digital tools that allow us to quickly and easily get out work done and approved.
Working with documents: Digital documents are the backbone of the modern workplace. We use all sorts of programs and we have to be able to use them well.
Digital etiquette: Since we communicate online and in social media it’s vital to understand the etiquette for digital communication overall, as well as the rules of engagement on each platform.
Create stuff: It’s what we do. Being able to create good content using digital tools is an essential skill.
We identify 8 digital skills needed in business today: Working with documents, project collaboration, attention management, communication, digital etiquette, search & research, platform flexibility, security & privacy.
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