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Welcome!
How to use this learning unit
Introduction
The communication process
Learning objectives
Effective written communication
Four pillars for written communication
Use of a proper structure
Effective verbal communicaton
Important factor of verbal communication
Process of effective verbal communication
Effective non-verbal communications
"It's impossible not to communicate"
Important factor of verbal communication
Different types of non-verbal communication
Active listening
Active listening
Effective phone / skype communication
Elements of phone communicaton
11 tips for effective communication through Skype
Basis of public speaking
6 rules of effective public speaking
Digital skills for communicaton
The most important digital skills
Client-orientated communication
Create a customer-oriented culture
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