This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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 | The communication process |
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Effective written communication |
 | Four pillars for written communication |
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 | Use of a proper structure |
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Effective verbal communicaton |
 | Important factor of verbal communication |
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 | Process of effective verbal communication |
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Effective non-verbal communications |
 | "It's impossible not to communicate" |
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 | Important factor of verbal communication |
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 | Different types of non-verbal communication |
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Effective phone / skype communication |
 | Elements of phone communicaton |
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 | 11 tips for effective communication through Skype |
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 | 6 rules of effective public speaking |
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Digital skills for communicaton |
 | The most important digital skills |
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Client-orientated communication |
 | Create a customer-oriented culture |
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N°9: getting the reactions of receiver
N°8: Coordination among various departments
N°6: Taking proper decision
N°5: Measuring the effectiveness of media
N°4: Improving labor-management-relationship
N°3: Measuring the effectiveness of communication
N°2: Completion of entire communication process
Communication
Feedback is the response or reaction of the receiver after perceiving or understanding the message. It enables the sender to evaluate the effectiveness of the message. Feedback is the only way to gain receiver’s response and depending on the feedback, sender can take further steps.
Two ways communication is the process in which it’s possible to collect feedback from the receiver/s. In this communication process sender and receiver can “work” together to make communication at best, with written, verbal and non-verbal tools/elements.
Explore the picture for more info: why feedback is essential for communication.
One way communication is the process in which there is one sender and one or more receivers but it’s not possible to collect any feedback. In this case the sender doesn’t have any indication about the effectiveness of the message sent.
N°1: Collection of Information
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Source: TRTC Recruiter Training and Development