This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
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 | How to use this learning unit |
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 | The communication process |
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Effective written communication |
 | Four pillars for written communication |
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 | Use of a proper structure |
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Effective verbal communicaton |
 | Important factor of verbal communication |
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 | Process of effective verbal communication |
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Effective non-verbal communications |
 | "It's impossible not to communicate" |
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 | Important factor of verbal communication |
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 | Different types of non-verbal communication |
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Effective phone / skype communication |
 | Elements of phone communicaton |
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 | 11 tips for effective communication through Skype |
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 | 6 rules of effective public speaking |
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Digital skills for communicaton |
 | The most important digital skills |
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Client-orientated communication |
 | Create a customer-oriented culture |
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Non-verbal communication is an extremely complex yet integral part of overall communication skills. People are often totally unaware of their non-verbal behaviour. Knowledge of these signs can lead to a greater shared understanding, which is, after all, the purpose of communication.
Body movements, hand gestures or nodding or shaking the head;
Posture, or how you stand or sit, whether your arms are crossed;
Eye contact, often determines the level of trust and trustworthiness;
Para-language, or aspects of the voice, such as pitch, tone, and speed of speaking;
Closeness or personal space, determines the level of intimacy;
Facial expressions, including smiling, frowning and even blinking.
Verbal Communication has different applications due to the contest. In workplace we can consider some main guidelines about the use of the voice and the collection of feedback.
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