This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
LU I: Communication skills client oriented |
 |  | |  | How to use this learning unit |
|  | |  | The communication process |
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 | Effective written communication |
 | Four pillars for written communication |
|  | Use of a proper structure |
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 | Effective verbal communicaton |
 | Important factor of verbal communication |
|  | Process of effective verbal communication |
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 | Effective non-verbal communications |
 | "It's impossible not to communicate" |
|  | Important factor of verbal communication |
|  | Different types of non-verbal communication |
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 | Effective phone / skype communication |
 | Elements of phone communicaton |
|  | 11 tips for effective communication through Skype |
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 |  | 6 rules of effective public speaking |
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 | Digital skills for communicaton |
 | The most important digital skills |
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 | Client-orientated communication |
 | Create a customer-oriented culture |
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80% - 100%
Test passed,
learning unit done.
0% - 49%
Repeat learning unit.
With the following exercises you can check your knowledge.
To complete the test successfully you have to complete correctly at least 80% of the exercises. The evaluation appears at the end of the tests. You will not get a direct feedback on an exercise.
The test includes exercises of single choice, multiple choice, drop down, fill in the blanks and word list – tasks.
On every page you will be informed about what to do. As long as you have not left the page you can change your answer.
When you have finished the last exercise, your result will be evaluated as follows: