This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
© 2018 UCIMU, AFOL, Milano, Italy | Nachwuchsstiftung Maschinenbau gGmbH, Bielefeld, Germany
 | |
 | How to use this learning unit |
|
 | |
 | The communication process |
|
 | |
Effective written communication |
 | Four pillars for written communication |
|
 | Use of a proper structure |
|
Effective verbal communicaton |
 | Important factor of verbal communication |
|
 | Process of effective verbal communication |
|
Effective non-verbal communications |
 | "It's impossible not to communicate" |
|
 | Important factor of verbal communication |
|
 | Different types of non-verbal communication |
|
Effective phone / skype communication |
 | Elements of phone communicaton |
|
 | 11 tips for effective communication through Skype |
|
 | 6 rules of effective public speaking |
|
Digital skills for communicaton |
 | The most important digital skills |
|
Client-orientated communication |
 | Create a customer-oriented culture |
|
Establish good lines of communication that will identify the company itself.
Get everyone involved in the process (to share intent and motivation).
If you want your team to care about the customer, make it a priority at the top.
Build a team with balanced attitude on communication.
That also means to develop a customer oriented marketing strategy. All the information of this learning unit tends to create a customer oriented communication. To remember the value of this approach we can give some final suggestions:
Communication culture in a company in fundamental to empower a customer oriented culture. This means to structure internal and external communication having clear in mind that the centre of the activities is the client.
Gain additional information
by clicking all green buttons!